As an insurer, AXA offers personal customer advice for all of its products. In addition to traditional sales, the company also offers a direct line to customers via the Internet, telephone and on-site customer meetings. AXA wants to be digitally and directly available to customers and set significant trends with new products and business models. After all, digitalization is also accompanied by a lasting change in customer behavior and needs in the insurance industry.

But on-site customer support is also possible. To do this, you can find AXA customer care locations on their website, which shows advisors in the immediate vicinity of the customer and refers to the corresponding website of the customer adviser.

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AXA also strives to give its customers the best user experience when it comes to taking out online deals. As one of the first insurers in the German market, for example, AXA has been enabling convenient mobile purchase and payment for private liability insurance via smartphone or tablet since 2017. Customers can pay conveniently by PayPal, credit card or SEPA direct debit.

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