Versicherungspolice Nr.*** 21 days wait for a insurance of my ticket and no refund until now. Since day 30 June and no refund. nobody answer my emil only a messenge for wait. This is the o EMAIL : Dear Sir or Madam Thank you for your e-mail. We will deal with your enquiry as soon as possible and will send you any further or confidential correspondence separately by post. Please note that due to the large volume of queries we receive every day by post, fax and e-mail, it may sometimes take us a little longer than anticipated to answer your enquiry. We will, however, always get back to you as soon as possible. Yours faithfully *** All details of the companies of the HanseMerkur Insurance Group are listed under the following link: www.hansemerkur.de/service/Impressum