Hi all, Your insurance firm came highly recommended by my fiance & a good friend of mine who had used your service when she & he brother had to travel to Germany. My experience with the website was hassle free & easy to use. I would like to take this opportunity to praise your customer service administrators Herr **** & a kind lady (so sorry couldn't get her name starts w/ 'S' ) who were so kind, professional & polite in answering my questions. Wish you all a great New Year. Kind regards, ****